Essential Principles On Ideal Quality Management Systems

By Marcia Marks


quality management systems or QMS can be defined as a collection of business processes aimed at meeting certain goals. QMS entails establishment of organisational structure and responsibilities, qualities manual, procedures, policies resources and many other aspects of a company or business entity. In contrast to the earlier systems which focused on predictable outcomes, current systems emphasise on group cooperation and dynamics. In addition the present century employs transparency and sustainability in the various initiatives.

QMS processes help in the reinforcement of compliance in the operation of an organisation. They also help in the attainment of certification by governing bodies in the respective industries. Processes that have to be strictly followed or met before this certification is given include, among others, order processing, production planning, calibration, internal audits and corrective and preventive measures. One of the most widely known QMS the world over is the ISO 900. Another system that is used in some places is known as Natural Step. Both of these systems, among others, help in putting emphasis on sustainability and integration of processes.

QMS play a very vital role in ensuring that medical equipment is properly functioning. This guarantees safety and efficacy when dealing with different aspects of patient care. Each manufacturer needs to come up with their QMS that can be used to ensure that what they manufacture is properly checked and tested before being sold. The buyers of this equipment should also have their own systems that will be used to test the equipment as it is brought in. Apart from equipment testing, the other important aspect of validation is personnel training.

When developing such a system, it is important conduct research that seeks to understand the business environment. Organisations should aim at having an in depth knowledge of the needs and expectations of clients. Increased revenue and market share is achieved through a fast and flexible response to opportunities in the market. One of the major ways to obtain efficacy in utilisation of resources is through winning the loyalty of customers by ensuring complete satisfaction.

Unity of purpose and direction in an organisation is made possible through creative leadership. Good leadership enhances communication and understanding between the different members of an organisation. As a result, the needs of financiers, customers, suppliers and employees are all put into consideration.

To achieve a desired outcome, resources have to be handled using what is popularly known as the process approach. Such a process ensures that there is better individual responsibility and accountability. Moreover, risks and consequences of every activity that takes place in an organisation can be fully evaluated. The overlap of key undertakings in the company can also be identified through the process.

Another technique, called the system approach emphasizes on knowledge, identification and management of interconnected processes as a whole. With this in place, consistency, efficacy and effectiveness is attainable in an organisation thereby promoting the trust of concerned parties. Through measurement and evaluation, continual development of the organisation is assured.

Ideal quality management systems need to have a factual approach to decision making. This is based on a thorough analysis of data and information. The organisation needs to ensure that data is accessible whenever it is needed. Valid methods have to be employed to ensure that data is accurate and reliable.




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